Privacy Policy

1. Data Controller: The data controller is Francesca Pinelli, with registered office at Str. Sciron 31, 39046 Ortisei (BZ), Italy.

For any requests or information regarding privacy, please contact: francesca.pinelli76@gmail.com

2. Types of data collected while browsing the website or sending requests:

Personal and contact information (name, surname, email, telephone number); Booking data (dates, number of guests, specific requests); Browsing data (IP address, technical data, cookies)

3. Purpose of processing: The data is processed for the following purposes:

Respond to requests for information and availability; Manage reservations and communications with guests; Comply with legal, fiscal, and administrative obligations; Improve navigation and user experience on the website; (Possibly) send promotional communications only with explicit consent.

4. Legal Basis for Processing

Processing is lawful because it is necessary for:

the execution of pre-contractual or contractual measures requested by the user; the fulfillment of legal obligations; the legitimate interest of the data controller in managing the website; the express consent of the data subject, when required.

5. Processing Methods

Personal data is processed using electronic and paper-based tools, in compliance with the principles of fairness, lawfulness, and transparency, adopting appropriate security measures to prevent unauthorized access, loss, or misuse of data.

6. Communication and Dissemination of Data

Data may be disclosed to:

third parties who collaborate in managing bookings (e.g., travel platforms); tax or administrative consultants for legal obligations; competent public authorities, when required by law. The data will not be disclosed to third parties for unauthorized commercial purposes.

7. Data Retention Period

Booking data is retained for the time necessary for administrative and accounting purposes, and in any case for no longer than 10 years. Data collected for informational or promotional purposes will be retained until consent is revoked.

8. Rights of the Data Subject

The user may exercise the rights provided for in Articles 15–22 of the GDPR at any time: Access, rectification, erasure, and restriction of processing; Objection to processing; Data portability; Withdrawal of consent. Requests should be sent to: francesca.pinelli76@gmail.com. The user also has the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

9. Cookies

The site uses technical cookies and, with prior consent, third-party cookies (e.g., for maps or statistics). For more details, please consult the Cookie Policy.

10. Amendments

The Data Controller reserves the right to modify or update this policy at any time.

Last updated: November 2025.